Terms for Preventative Maintenance, Tier 1, & Tier 2 Plans

Applies to Service Plans / Memberships purchased or renewed after March 1, 2026

1. Service Plan Overview Dandelion Service Plans are designed to help maintain the performance and reliability of your geothermal heating and cooling system through preventative maintenance and discounted service.Service Plans apply only to geothermal heat pump systems and do not cover water heaters, domestic hot water systems, plumbing, air source heat pumps, mini-split systems, or any non-geothermal equipment. Service Plan discounts do not apply to non-covered equipment.Service Plans include:

One preventative maintenance visit per heat pump annually (depending on plan type)
Discounted service rates and/or reduced trip fees depending on plan tier
Priority scheduling compared to non-plan customers

Service Plans are not insurance or warranties. Repairs, parts, and additional services are billed separately unless covered under a manufacturer’s or workmanship warranty.

2. Preventative Maintenance Visits

Each Service Plan includes one preventative maintenance visit per heat pump per year.

Maintenance visits are intended to inspect, test, and maintain system components to support normal operation. Preventative maintenance may include inspection, cleaning, testing, and adjustment of system components.

Maintenance visits are typically scheduled during the following recommended service windows:

Spring Service Window: April – May
Fall Service Window: September – October

Scheduling flexibility may be available in shoulder months depending on technician availability.

Maintenance visits requested outside the recommended service windows, including during peak cooling or heating season, may be subject to peak-season pricing (currently $600) if the visit is not part of a scheduled Service Plan maintenance window.

Unused maintenance visits do not roll over to future years.

Customers are responsible for scheduling maintenance visits.

3. Service Pricing & Discounts

Service Plan members receive discounted trip fees and labor rates based on their selected plan tier.

Discounts apply only to standard service rates and may not apply to certain specialized services or third-party work.

Discounts apply only while the Service Plan is active and in good standing.

4. Services Not Included in MaintenancePreventative maintenance visits do not include repairs, parts replacement, or system modifications.Service Plans apply only to geothermal heat pump systems and do not cover water heaters, domestic hot water systems, plumbing, air source heat pumps, mini-split systems, or any non-geothermal equipment. Service Plan discounts do not apply to non-covered equipment.Services not included in preventative maintenance may include, but are not limited to:

Diagnostic services beyond standard maintenance inspection
Repairs or replacement of system components
Refrigerant services
Electrical repairs
System modifications
Ductwork modifications or air balancing
System redesign or performance adjustments

These services may be performed at discounted Service Plan rates when applicable.

5. Loop System and Glycol Services

Ground loop systems require specialized maintenance separate from standard preventative maintenance.

The following services are not included in preventative maintenance visits, but may be performed at discounted Service Plan rates:

Glycol adjustments (“glycol bumps”)
Loop pressure adjustments
Loop fluid testing or replacement
Ground loop diagnostics or repair

Ground loop repairs or loop leaks are not covered under Service Plans.

6. Equipment Eligibility

Service Plans are available for geothermal heat pump systems installed by Dandelion Energy.

Systems must be in serviceable condition at the time of enrollment.

“Serviceable condition” means the system is structurally intact and capable of normal operation with standard repairs. Systems requiring replacement of major components such as compressors, heat exchangers, coils, or ground loop systems may not be eligible for enrollment until repairs are completed.

Enrollment in a Service Plan does not cover pre-existing conditions.

For properties with multiple geothermal heat pumps, all systems must be enrolled in the same Service Plan tier to receive Service Plan benefits.

7. System Performance Limitations

System performance is affected by many factors outside of Dandelion’s control, including:

Outdoor weather conditions
Home insulation levels
Ductwork design and condition
Thermostat settings and programming
Electrical service
Home construction and layout

Dandelion does not guarantee specific temperature performance, energy consumption, system runtime, or operating costs.

8. Third-Party Equipment & Installations

Dandelion is not responsible for system performance issues caused by equipment, ductwork, thermostats, or electrical components not installed by Dandelion or not covered under an applicable warranty.

9. Customer Responsibilities

Customers are responsible for:

Scheduling maintenance visits
Providing safe and reasonable access to all equipment
Ensuring pets and obstacles do not interfere with service access
Maintaining safe working conditions for technicians

Additional labor charges may apply if equipment access is restricted or conditions prevent safe service.

10. Service Availability

Service availability may vary depending on:

Geographic location
Technician availability
Weather conditions
Parts availability

Priority scheduling does not guarantee a specific response time.

11. Plan Term, Renewal, and Billing

Service Plans are billed annually unless otherwise stated.

Plans automatically renew each year unless cancelled prior to the renewal date.

Service Plan benefits apply only while the account is active and payments are current.

Failure to maintain payment may result in suspension or cancellation of Service Plan benefits.

12. Cancellation

Customers may cancel their Service Plan at any time by contacting Dandelion Energy.

Service Plans are sold as annual plans. Once a Service Plan term has begun, fees paid for the current term are non-refundable, even if the plan is cancelled before the end of the term. If a customer cancels their plan, Service Plan benefits (including discounted service rates and trip fees) will remain active until the end of the current billing term, after which the plan will not renew. Customers may also choose to opt out of automatic renewal at any time prior to the next renewal date.

Dandelion reserves the right to cancel or decline renewal of any Service Plan at its discretion.Cancellation requests must be submitted by email to support@dandelionenergy.com.

13. Limitation of Liability

To the fullest extent permitted by law, Dandelion Energy shall not be liable for any indirect, incidental, or consequential damages related to system operation, equipment failure, or service delays.

Dandelion’s total liability under this agreement shall not exceed the total amount paid for the Service Plan during the preceding twelve (12) months.

14. No Guarantee of Equipment Performance

The purchase of a Service Plan does not guarantee that equipment will not fail or require repair.

Service Plans are intended to support preventative maintenance and reduce service costs but do not eliminate the possibility of mechanical failure.

15. Changes to Terms

Dandelion may update these Terms & Conditions periodically. Updated terms will apply to Service Plan renewals.